CUSTOMER CARE
Frequently Asked Questions
Find answers about ordering, shipping, product care, and support at AI-ZAN22.
How long does it take to prepare my order?
Orders are generally prepared within 1–2 business days after payment is confirmed. Shipping transit time is additional.
Which shipping carrier do you use?
USPS is our primary shipping carrier for eligible destinations and services. Available delivery methods and shipping charges are shown at checkout and may vary by address and order.
How much does shipping cost?
Shipping charges depend on the delivery address, shipping service, and package details. Please review the shipping charge displayed at checkout before placing your order. See our Shipping Information page for more details.
Do you ship internationally?
International shipping may be available for eligible destinations and products. Availability, costs, and any applicable customs requirements depend on the destination and are subject to checkout options and local import rules.
When will my package arrive?
Estimated delivery times depend on the selected shipping service and destination. Estimates are not guaranteed, and customs processing or carrier delays can extend delivery. See our Shipping Information page.
How can I track my order?
If tracking details are provided for your shipment, use the tracking number or link in your shipping notification. If you need help locating shipment details, please contact us with your order number.
Can I return a food or personal-care product because I changed my mind?
For safety, hygiene, and product-integrity reasons, we generally do not accept change-of-mind returns for food or personal-care products, except where required by applicable law. Read our Returns & Refunds policy.
What if my order is damaged, defective, incorrect, or missing an item?
Please contact us as soon as reasonably possible at sales@ai-zan22.info. For our standard claim review, your order number, a description of the issue, and clear photos of the affected item and shipping packaging are required. If you cannot provide photos, contact us so we can review any applicable legal rights or remedies. Keep the product and packaging while we review the issue.
Should I send a damaged or incorrect product back?
No. Please contact our team and wait for return instructions before sending any item back.
How do I contact AI-ZAN22?
Email sales@ai-zan22.info or call +1 (786) 397-6620. For order-related inquiries, please include your order number.
Tradisyon an pale, gou a swiv.